Called too early
A strong first week often fades. We stop when significance and the business cycle say so, not when the chart looks good.
Our conversion rate optimization services find where buyers drop off, fix it, and prove each change with your own numbers.
Conversion rate optimization (CRO) is the work of raising the share of your visitors who buy, book or enquire. We find where and why they drop off, fix it, and run A/B tests where your traffic allows. The traffic stays the same. More of it becomes customers.
It sits in our CRO & retention lane, one of all services we run as one plan with your ads and your site. Your conversion rate is simply the share of visitors who complete the action you want, so a shop counts orders, a clinic counts booked slots and a school counts enquiries sent. CRO is the habit of raising that share on purpose, with evidence, one fix at a time.
| SEO | CRO | UX design | |
|---|---|---|---|
| The goal | Bring more of the right visitors | Turn more visitors into customers | Make the product easy to use |
| Where the work happens | Search results and your content | Landing pages, forms, checkout and follow-up | Flows, screens and interfaces |
| What gets measured | Rankings, clicks and leads | Conversion rate and revenue per visitor | Task success and satisfaction |
| A typical first fix | Page titles and crawl errors | The headline, the form or the checkout | Navigation and layout |
Start with the step that loses the most people and has the most traffic. That is usually the offer and headline on your top landing pages, then the form or checkout, then the proof next to the ask. Research decides the order, not opinion: funnel numbers, recordings and what buyers tell you.
“Buyers drop at the form because it asks for eight fields. Fewer fields will lift submits.” Written down, tied to a leak we measured, and ranked against every other idea in the backlog.
We design and build the change against the current page, so only one thing differs and we know what caused any change. If the idea needs a new page, a form or a checkout step, that is built and tested before a single visitor sees it.
Traffic is divided at random between the two. Both run at the same time, over whole weeks, so weekdays, weekends and pay-days count equally for both versions.
We wait until the gap is bigger than chance, across at least one or two full business cycles. No peeking at day three.
A winner goes to everyone and is tracked after launch. A loser still teaches us what buyers ignore, and goes into the log so nobody tests the same idea twice.
A strong first week often fades. We stop when significance and the business cycle say so, not when the chart looks good.
Below a few hundred conversions per variant a test only adds noise. There, we fix what research shows and measure before and after.
A variant can win on clicks and lose on revenue. We read every test against the number we agreed, not the button it changed.
Five jobs, in order. Research first, so every test starts from a measured leak and not from a guess about button colours. Pick a tab to see what each one delivers.
We read your funnel in GA4, watch real sessions in Microsoft Clarity or Hotjar, and ask buyers directly through short on-site surveys and your own sales calls. Sales-call notes often explain what the numbers only show. We look at the pages that carry the most traffic and the most spend first, split by device and by traffic source, because a desktop visitor from search and a phone visitor from an ad rarely behave alike.
Every idea gets an expected impact, a traffic estimate and an effort score (ICE: impact, confidence, ease). The obvious fixes ship first, without waiting for a test. What remains becomes a testing roadmap in order of expected value, so the first tests go to the pages where a small lift is worth the most.
We build the variant, split the traffic and run it to statistical significance, usually in VWO. Landing pages, offers and pricing pages are all fair game. Each test has one hypothesis, a written stopping rule and a log of what we learnt, so the result still makes sense six months later.
Forms, checkout, speed and mobile layout, with proof placed right next to the ask: reviews, ratings, guarantees you actually offer, and the answer to the question buyers hesitate over. Most of these are changes to words and layout, not a rebuild. Built on your site, whether that’s website development or a platform you already run.
Speed to lead counts as CRO. We connect forms to WhatsApp marketing and email & lifecycle marketing so an enquiry gets an answer in minutes. A form that sits unanswered for a day has already lost most of its value, and no page change makes that back.
Where we find the leaks, where we test, and where we fix. Recordings, tests and tags live in your accounts, so a winning variant is still yours if we part. HubSpot, Shopify and the rest are tools we build in, nothing more.
Funnels, recordings and heatmaps.
Experiments, tags and the weekly report.
Your site, and the replies after a form.
Revenue per visitor (or leads per visitor, for services) on the pages and steps we change, with every test run to statistical significance. We report it every Monday from your own store, CRM and analytics, tied to the one number we agree up front. A win that fades within a month isn’t counted.
The number
Revenue per visitor
What an average visitor to a page is worth to you.
Revenue or leadsVisitors to the page
Per page and step · every Monday
A page can convert more visitors at a lower order value. Revenue per visitor catches that, and shows whether the extra conversions were worth having.
A test win is a forecast. The number only counts once it holds in your own records, weeks after the test has ended.
Total revenue moves with ad spend, seasons and discounts. Revenue per visitor isolates what the page itself did.
It depends on how many pages and funnel steps we work on, how much traffic you have, and whether we also design and build the test variants. Research comes first: it shows where the leaks are and what fixing each one is worth, so you see the likely gain, and a fixed scope and price, before you commit.
Weeks 1–2Research
Funnel numbers, recordings and surveys point to the leaks that cost you the most, and show why buyers leave at each one.
Week 2Agree
Conversion rate or revenue per visitor, from your own records, with a baseline to measure against. Once it is agreed, every change is judged by it.
Weeks 3–4Fix
The obvious problems go live first: forms, speed, mobile layout and proof near the ask. You see the first movement in the weekly number while the tests are still being built.
Weeks 5–12Test
A ranked backlog, run in sequence to significance. Winners ship to everyone, losers teach us what buyers ignore, and every result goes into a shared log you keep.
Every MondayReport
Revenue per visitor on the pages we changed, what moved it, what didn’t, and what we test next. Read from your own records, so you can check every line.
Online stores
Shoppers add to cart, then leave at the checkout step. More orders
SaaS & tech
Visitors read the pricing page, then never start a trial or ask for a demo. More demos booked
Schools & colleges
Parents open the admission page, then never send the enquiry form. More admissions
Clinics & hospitals
Patients find the doctor, then never book the appointment slot. More booked appointments
Real estate
Property enquiries go cold because the first reply comes too late. More site visits
Not a fitIf only a few hundred people visit each month, an A/B test can’t reach a reliable answer. Grow traffic first with Google Ads or SEO; until then, research-led fixes are the honest option.
It depends on your industry, offer and traffic source. Online shops often sit in the low single digits, so 2.5% can be fine or weak, while a high-intent landing page may convert far higher. Compare against your own baseline for the same source, which we set in week two, and judge each change by revenue per visitor.
UX design improves how a product feels and works for the people using it. CRO ties every change to a measured business result, such as sales, bookings or leads, and proves it with data. They overlap and help each other: good UX removes friction, and CRO checks whether removing it actually paid off.
SEO brings more of the right visitors to your site. CRO turns more of the visitors you already have into customers. They work as a pair: SEO raises the traffic, CRO raises what each visit is worth. If traffic is thin, start with SEO; if traffic is steady but sales are flat, start here.
A redesign replaces the whole site at once on a hunch, so you can’t tell what helped. CRO changes the pages that lose the most buyers, one tested change at a time, and keeps what the numbers support. If research says a page needs rebuilding, we rebuild only that page and test it against the old one.
Not when tests are set up correctly. We split traffic without creating duplicate pages for search engines to index, keep the content search relies on, and use proper redirects and canonical tags where a test needs them. Speed and mobile fixes usually help rankings too, because they improve Core Web Vitals.
You need enough conversions per variant to reach significance in a few weeks. As a rough guide, that means a few hundred conversions per variant on the page being tested. Below that, tests run for months and mislead, so we fix what research shows and compare before and after instead.
At least one to two full business cycles, and until it reaches statistical significance. Running whole weeks matters because buyers behave differently on weekends and paydays. We set the length before the test starts and don’t stop it early because one variant looks ahead on day three.
For CRO we use GA4 for funnels, Microsoft Clarity or Hotjar for recordings and heatmaps, Google Tag Manager for tracking, and VWO for experiments. We work in your accounts, so you own the data and the tests, and can keep using them if we ever stop working together.
Yes. We write the hypothesis, design the variant and build it on your site, whether that’s Shopify, WordPress, Webflow or custom code. The same team handles tracking and the weekly report, so nothing gets lost between an agency, a freelancer and your developer, and you deal with the people doing the work.
A school sees that most visitors open its admission page and few send the enquiry. Recordings show people stopping at a long form. We cut the form to the fields that matter, add a parent’s reply time beside the button, and reach the family on WhatsApp within minutes. Then we measure enquiries per visitor, before and after.
Quick fixes, such as a broken form or a slow page, go live in the first few weeks and often show in the numbers quickly. Tested wins take longer, usually two to three months, because each test must reach significance. We report the number every Monday so you see movement as it happens.
By expected value, not opinion. Every idea gets an estimate of impact, our confidence from the research, and the effort to build it (ICE). Then we weigh it against how much traffic the page gets. A modest fix on your busiest landing page usually beats a clever test on a page few people see.
Often yes, but the method changes. With low traffic a test can’t reach significance in a sensible time, so we skip it and fix what research and recordings make obvious: a confusing form, a slow page, a missing reply. Those fixes pay back quickly. Testing comes later, once the traffic is there to support it.
Read access to GA4 and your store or CRM, a few hours of your sales or support team’s time to hear what buyers ask, and the one number you want to move. Everything else we set up ourselves, in your accounts, so you keep the recordings, the tests and the data afterwards.
Yes. Paid traffic is the cleanest place to test, because you control the audience and the message. We check that each ad and its page say the same thing, build variants, and read results by campaign. It works well with our Google Ads and Meta ads work, or with ads run by someone else.
They find where visitors drop off, work out why using analytics, recordings and surveys, then fix the page or test a change and measure it. At BridgeE that’s one team: research, design, build and the follow-up after a form is sent, all judged against the one number we agree with you.
A 30-minute call. Bring your site and the number you care about, and we’ll tell you where we’d look first and what we’d fix before testing anything. No deck, no pitch, just a plain answer.