Why it matters
Positioning decides how people file you in their heads: what you are, who you are for and why you instead of the alternative. April Dunford, in Obviously Awesome, frames it as defining how your offering is uniquely good at delivering something a well-defined set of customers care about a lot. In her method it is built from a few components: the competitive alternatives customers would use if you did not exist, your unique attributes, the value those attributes create, the customers who care most about that value, and the market category that makes all of it easy to understand.
Her point, which matches what we see, is that positioning is not a tagline. It is the set of decisions that the website, ads, sales calls and pricing all depend on. Without it, each of them improvises.
How to work it out
- List what customers do instead of buying from you, including doing nothing and using a cheaper local option.
- Write what you have that those alternatives lack, as facts you can prove.
- Translate each into value the customer would say out loud.
- Find who cares most. The customers who feel that value strongest are your target, not everyone.
- Choose a category that makes your strengths obvious, then test the sentence on five real customers.
Common mistakes
- Describing yourself as "quality, trusted, affordable" like everyone else.
- Starting from a logo or a colour, rather than a decision.
- Targeting everyone, which makes your message fit no one.
- Positioning that the business cannot deliver, which the first customer notices.
- Never writing it down, so every new hire invents their own version.
Clear positioning also makes content and ads sharper: BridgeE begins branding work here, before design.