Why it matters
The MQL is the handshake between marketing and sales. Without a definition, marketing counts every form fill as a win and sales calls most of them time-wasters. With one, both teams argue about the same number. An MQL is not a purchase signal on its own; it is marketing's claim that "this person looks like a customer and has shown interest."
The most useful figure around it is the MQL-to-SQL rate: how many of the leads marketing hands over does sales accept? If it is low, either marketing is sending the wrong people or sales is not following up fast enough. Both are fixable once you can see which.
How to define one
- Agree the profile in writing: industry, size, role, location, budget, whatever separates customers from the rest.
- Agree the behaviour: a demo request, a pricing page visit plus a download, a WhatsApp reply. Use lead scoring to turn it into a threshold.
- Agree the response time, for example, sales contacts an MQL within one working day.
- Agree the feedback: when sales rejects a lead, they record why in the CRM.
- Review monthly and adjust.
Common mistakes
- Counting MQLs as the goal. Volume of MQLs rewards cheap, low-quality leads. Track how many become pipeline and customers.
- No rejection reasons, so marketing cannot learn.
- Using the term where it does not fit. A restaurant or a clinic rarely needs MQLs: a booking request is already as qualified as it gets.
- Letting MQLs go cold because nobody owns the follow-up.
BridgeE helps teams set the definition and connect it in the CRM as part of lead generation work.